Mohawk Industries HARDWARE TECHNICIAN II in THOMASVILLE, North Carolina
Are you Mohawk Material? We’re the biggest and the best flooring company in the world, and we are looking for the best HARDWARE TECHNICIAN II Professionals to support our continued growth! At Mohawk there are always opportunities for high performing Professionals to excel! Are you the best? If so show us what you are made of and come build your career with us!
Responsible for providing 3rd level support for all production hardware related issues reported through the Support Center. Troubleshoots hardware and software issues. Documents hardware related policies and processes for use by all support groups. Evaluates new hardware and software. Dispatches 3rd party vendors for hardware repairs. Mentors junior staff members.
Provide third level technical support for production equipment for local and remote locations including: Production designated PCs, vehicle mounted PCs, network and specialty printers (including label, thermal, impact, wireless & truck mounted), host controllers, thin client, terminals, tablets and RF equipment, including access points, hand held scanners, and vehicle mounted scanners.
Perform Site Moves without direct supervision; including safe dismantling, transportation and installation of: gateways, routers, switches, WAAS devices, VOIP telephony, PCs, monitors, TVs, network & specialized printers, Time clocks, ETC. Travels as needed to support remote sites and relocations.
Properly diagnoSe and resolve software and hardware configuration problems, working with network, server, and application support teams as needed.
KRONOS administration, including: setup new Time Clocks, resolve user or clock error codes, assign users to sites, manage firmware on clocks, work with SAAS provider.
Operation and administration of Staylinked primary and backup servers, including: port and connectivity, add new units, add Servers as needed to support new distribution locations.
Operation and administration of Avalanche Wavelink server, including: license and client admin, create and deploy installation packages and patches to truck mounted PCs, maintain remote control functionality,
Troubleshoot problems using remote management capabilities wherever available.
Use of the Support Center ticket database to track, update and close tickets.
Dispatch of 3rd party vendor service technicians when appropriate.
Work closely with IT Management, Support Center personnel and other IT technical and applications staff.
Operation and administration of IO Emulation servers, including: license admin, port and connectivity, add new units, add Servers as needed to support new distribution locations.
Operation and administration of BARR servers for AS400 IPDS print support including: port and connectivity, add new units.
AS400 knowledge and use.
Associate or Bachelor’s degree or its equivalent in Computer Science or related discipline required. Knowledge of common concepts, practices and procedures within a particular field.
Must have related experience in end user support of network printers, controllers, and terminals.
Must have a technical knowledge of network cabling and experience in hardware troubleshooting. Previous project management experience with over 100 devices, end points, or users.
At least 2 years of IS Support experience and 2 years of Hardware Technician I experience.
Ability to develop and maintain effective working relationships with peers in other areas of IT organization, which are essential for maintaining good public relations, facilitating communication, and soliciting useful feedback.
Ability to work independently, under direction of Management, and follows documented procedures and checklists.
Ability to work well in a team-oriented environment and be customer-focused with the intent upon providing quality service for the client.
Good oral, written, presentation and interpersonal communications skills; ability to effectively exercise tact, discretion, judgment and diplomacy when interacting and/or negotiating with internal and external customers and ability to communicate with others in antagonistic situations using appropriate interpersonal styles and methods to reduce tension or conflict and maintain professionalism in accordance with corporate standards
Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
Pay close attention to detail and to present and explain technical information in a way that establishes rapport and gains understanding.
Ability to conduct studies, and access internal and external communication practices
Organizational ability to redirect skills to support new technologies while maintaining current commitments; ability to perform in a high-pressure environment and/or crisis situation and render good decisions to resolve the problems, maintain safety and ensure adherence to Corporate Code of Conduct
Assist in Management and maintenance of computer and software license records and lists and also in determining PC equipment and software needs, sources and pricing of equipment.
Must be able to effectively lead contract labor and/or junior staff.
Routinely handle objects weighing up to 50 lbs. and on occasion may be expected to lift or move objects weighing up to 75 lbs.
Mohawk is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Don’t Work participant. (EEO/AA M/F/D/V)
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC , Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Mohawk offers a comprehensive compensation package that includes a wide variety of benefit options so that individuals can tailor plans that are right for him or her. Benefits include health care with a prescription card, dental/vision, disability, life insurance, 401(k) plan with company match, employee purchase discounts, tuition reimbursement for undergraduate and graduate programs and much more.
Job ID 2019-42221
FLSA Status Exempt
Job Group Information Services