Mohawk Industries CUSTOMER SERVICE REP II - SSC in Shrewsbury, Massachusetts
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
The Customer Service Rep II is responsible for providing a variety of support, customer service and office administration duties related to servicing DB customers. Provides information to customers via telephone regarding product order status, delivery status, and coordination of product returns.
Provides Customer Account Management by coordinating and managing order entry, order inquiry, product information, order status, customer returns and transportation management in a call center environment. Utilizes various computer systems such as ASI, Logility, EPort’s , AXIOS, and Microsoft products in the management of customer orders from plants, distribution centers and vendors.
Processes and completes high volume of orders timely, accurately and thoroughly and enhance sales where appropriate.
2-5 years call center experience required with a focus on Customer Account Management
Superior interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals
Addresses and resolves customer complaints.
Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, etc.
Serves as backup to specialized functions including; INTERNET web programs, murals, non-standard programs, etc. as needed.
May train new CSR’s and guide them to work as a team as needed.
Strong self-directed organizational skills to organize time effectively on daily and weekly basis.
Performs other related duties as required.
Education and Knowledge:
- Requires high school diploma or GED
2-5 or more years of call center experience required with a focus on Customer Account Management
Prior call center experience highly preferred
SAP, ASI, Logility, EPORTs, AXIOS , and WMS(preferred)
Strong customer service skills
Ability to multi-task
Strong organizational and problem solving skills
Must be detail oriented and have excellent written and verbal communication skills
Must have moderate level computer skills in Word and Excel, with the ability to use databases and other computer systems
Must be a team player
Other Pertinent Job Information:
While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Company Match on 401k
Employee Purchase Discount
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Don’t Work participant (EEO/AA M/F/D/V).