Mohawk Industries SSC CALL CENTER - CUSTOMER SERVICE REP I EVERETT / SEATTLE in Seattle, Washington
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
The CUSTOMER SERVICE REP I -SSC provides a variety of customer service and office administration duties related to the sale of products. This is a heavy call volume position. This position can be based out of Seattle or Everette, WA.
Major Functions and Scope:
Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquires, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments. Uses computer systems such as ASI, JDE, and PC’s.
Addresses and resolves customer complaints (returns and order errors).
Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders.
May perform various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
May produce daily sales reports.
Maintains accurate and detailed records to keep in compliance with company policies and procedures.
Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
Performs other related duties as required.
Education and Knowledge
HS diploma or equivalent experience
1-2 years customer service experience.
Organization, math, time management, computer skills, detail oriented, customer service, and safety conscious.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Company Match on 401k
Employee Purchase Discount
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Don’t Work participant (EEO/AA M/F/D/V).