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Mohawk Industries SUPERVISOR CLAIMS - Builder Multi Family in DALTON, Georgia


Provide guidance and day-to-day supervision of the Residential Hard Surface and Builder Multi Family Claims department in relation to needs and opportunities for direct reports, resolution of claims, and working with management and other departments to drive improvement and results.


  • Motivate, coach, and provide accountability to direct reports regarding performance, development opportunities, policies, and department goals

  • Provide pro-active, regular communication with manger and team members to keep up-to-date on changes, ideas, and visibility of priority items.

  • Review department metrics on a regular basis to ensure accuracy, dissemination of information, and follow-up for improvement areas.

  • Provide guidance and assistance to negotiate deductions and address escalated claims, as appropriate.

  • Collaborate with other departments (internal and external) to troubleshoot issues and reach resolution.

  • Lead audits of paid claims to ensure accuracy and compliance with required procedures.

  • Ensure timely response of leave requests and accurate scheduling for team, including time/attendance entries.

  • Provide education and continuous improvement initiatives on claim processes, special projects, and other topics of impact to the group.

  • Support adherence to department budget and cost savings initiatives.

  • Serve as a point person for negotiation of labor costs, as appropriate.

  • Performs other duties as assigned

EOE Minorities/Females/Protected Veterans/Disabled


  • Education: Bachelor’s Degree preferred, or 4 years related work experience in Customer Service or Claims

  • Experience: Minimum of 2 years work experience as a Claims Analyst or similar position in a Claims department

  • Broad knowledge of the company’s products/services and systems.

About Mohawk

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC , Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Job ID 2019-40261

FLSA Status Exempt

Company MOHAWK

Job Group Customer Experience