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Mohawk Industries Solutions Project Manager in Dalton, Georgia

We are always in search of Difference Makers to help us generate solutions and solve problems so that we can continue flooring the imagination of our customers; while providing value to their lives. We're redefining flooring with products that not only minimize climate impact but also foster beauty and allow people to connect and thrive. If you would like to make a direct impact with a multi-billion dollar Fortune 500 global leader in flooring fashions, while making the world a better place, then we have an exciting opportunity for you!

Mohawk Industries is the world’s largest flooring company – and we are growing. We are a Fortune 500 company (NYSE: MHK) and our competitive advantages are huge.

Manages all phases of multiple projects of a complex nature for multiple reps. Responsible for developing schedules and coordinating all necessary resources to ensure timely delivery of requests, orders and customer satisfaction. Acts as the primary point of contact and an internal processes expert for the sales representatives and customers. This role will also have an in-depth understanding of the project at hand and will be able to speak on the reps behalf if necessary.

  • Responsible for making sure that all departments come together in a timely manner to ensure that all projects are delivered on-time and within scope

  • Schedule tasks and coordinate with various team members to accomplish the results.

  • Assess the project at hand and navigate the project effectively based on the layers of complexity

  • Communicate frequently with all members that are involved in the project and not make any assumptions

  • Initiate project request in the CRM application

  • Navigate the AS400 to find information for patterns, problems, the order or the job #

  • Manage multiple projects and requests at once

  • React to any potential issues and provide the best steps forward

  • Frequently communicate internal processes and terminology to sales team to insure proper understanding of internal processing

  • Look for opportunities to improve current processes and applications

  • Maintain detailed project logs and provide timely project updates

  • Work with manufacturing to achieve specified designs in production

  • Design custom carpet across all Platforms to achieve the customer’s requirements

  • Responsible for reviewing/critiquing an order prior to order entry (Review: plans, layout, patterns, backing, typo, widths for all orders before release to planning, production worksheets for correct widths, sizes, yardage and number of rugs, lf of borders and corners and lf runners, verify repeats and feasibility based on floor plans/CAD drawings, rugs for repeat issues based on final plans, proposal to the order for base, width, backing, pattern repeat in conjunction with rugs, production widths, usage for patterns with restrictions)

  • Verify order for accuracy – pattern number(s), backing, typo(s), strike off number(s), width, strike off base grade to ordered base grade, we have signed waiver letters, signed PWE (Pattern Work Express), field verification has taken place if requested/required, that all necessary AW (Art Work) has been approved and pattern number(s) have been assigned, colors of the strike off/palette do not exceed maximum allowable, If an “E” strike off or paper strike off is used on the order verify that the carpet strike off used covers the palette as required

  • Confirm any claims issue and what needs to be done to prevent the problem.

  • Review any problems with the appropriate person/department and drive change with personnel and management

  • Coordinate existing and new hospitality accounts by assisting with the completion of hospitality estimate/contract packages, ongoing support of sales associates, and preparation of project proposals

  • Establish and maintain positive business relationships internally and externally to promote business goals

  • Provide level-appropriate fill in assistance in the absence of the sales representative

Qualifications:

  • College degree preferred plus 3 - 5 years’ customer service related experience. Or, equivalent combination of education and experience.

  • Custom/Hospitality experience preferred

  • Prior Project management experience preferred

  • Basic Computer Skills: in word-processing and spreadsheet applications (MS Word, Excel, PowerPoint, AS400, Internet, and Electronic mail).

  • Ability to understand AutoCAD / Read Plans / Recognize pattern repeat issues preferred

  • Expert in utilizing our CRM application for initiating projects request

  • Expert in utilizing the application system AS400 for researching and requesting purposes

  • Intermediate understanding of carpet installation, transitions, seaming, etc. preferred

  • Able to translate planning and estimating information into order format and vice versa

  • Must be able to work across multiple organizational entities within and outside department

  • Knowledge of Company brands and products information required to perform the essential functions of the job.

  • Knowledge of commonly used concepts, practices and procedures related to department activities.

  • Knowledge of company’s functional structure to research and coordinate customer request.

Competencies:

  • High degree of skill and ability to ensure customer satisfaction and retention.

  • Excellent verbal and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization

  • Extremely detail oriented

  • Able to make decisions in a clear, concise manner dealing with complex orders and high dollar volume

  • Independent decision maker and coach to department colleagues

  • Excellent verbal and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization

  • Excellent Voice Quality that is conversational and professional.

  • Ability to interpret and follow verbal and written instructions, policies, guidelines and processing standards

  • Ability to demonstrate strong organizational and problem solving skills

  • Ability to demonstrate strong interpersonal relationship building skills

  • Ability to prioritize and manage time effectively.

  • Excellent interpersonal skills to effectively interact with all levels of management, internal and external customers, vendors, and subscribers.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

Req Id: 27042

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