Mohawk Industries is the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Bigelow, Daltile, Durkan, Karastan, Lees, Marazzi, Mohawk, Pergo, Unilin, Quick-Step and IVC. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

To provide department level customer service and administrative support to the department and sales reps for Latin America and the Caribbean.


  • Responsible for order processing/shipping which includes order entry, pricing, working with sales reps, customer, credit, production/planning, shipping and forwarders to prepare/release/expedite orders before and after the order is shipped

  • Responsible for price entry and verifications

  • Stock checks covering all brands/products

  • Data Entry of Split-Commission/Load Rebates/ Sales Agent Commission in DOVB, and/or built-in freight and document charges to each order as necessary.

  • Verify freight quotes for customers.

  • Prepare proforma invoices and send to customers via fax.

  • Responsible for Letter of Credit verification against proforma invoice.

  • Custom sampling orders at customers’ request to include sample racks/materials and contact outside vendors to obtain cost information.

  • Send DHL packages from International Department that are not sent via normal procedures to customers

  • Send marketing materials to customers and sales reps.

  • Send claims information to claims department to request appropriate testing or credit memo to be issued to customer.

  • Request custom strike-off samples for certain projects

  • Send specifications, testing and warranty information to customers and/or sales reps.


High School Diploma or GED equivalency required

Experience in a customer service environment preferred

Proficient of PC (Working knowledge of AS400, Excel, Word)

  • Good oral, written, presentation and interpersonal communication skill to effectively interact with internal and external customers

  • Good analytical and organizational skills

  • Ability to prioritize and manage time effectively

  • Ability to be an effective team member

Mohawk Industries, Inc offers a comprehensive compensation package that includes a wide variety of benefit options so that individuals can tailor plans that are right for him or her. Benefits include health care with a prescription card, dental/vision, disability, life insurance, 401(k) plan with company match, employee purchase discounts, tuition reimbursement for undergraduate and graduate programs and much more.

EOE Minorities/Females/Protected Veterans/Disabled

Job ID 2018-37992

FLSA Status NonExempt

Company MOHAWK

Job Group Customer Experience