Mohawk Industries ORDER FULFILLMENT SPECIALIST in CALHOUN, Georgia
Partners with planning department and shipping to process orders and allocate inventory. Assist with more complex inventory orders. Run multiple reports for inventory and allocations.
Assist Customer Service and Sales
Partner with Soft Surface planning and Hardsurface Planning
Reduce inventory levels by offering customers additional rolls when available
Reduce inventory by offering multi-solution dyelot in hardsurface and softsurface
Un-assign cuts when system cuts come up short at the cut table
Work with planning to improve production dates
Assist shipping with assignment issues
Work reports for Menards, Home Depot, Lowes, Empire inventory
Assist with New Production Hardsurface
Assist with New Production Soft Surface
DT11 work with samples to borrow inventory
Run held rolls reports
Run Inventory mismatch reports
High School Diploma or GED equivalency required and 3 years related experience.
Basic Computer Skills: in word-processing and spreadsheet applications (MS Word, Excel AS400, Inet, & Electronic mail required).
In-depth knowledge of Company brands and products information required to perform the essential functions of the job. In-depth knowledge of commonly used concepts, practices and procedures related to department activities.
General office experience required
1-2 years experience and job knowledge to resolve customer inquiries and problems and non-routine matters.
Knowledge of company’s functional structure to research and coordinate customer request.
High degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention.
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good Voice Quality that is conversational and professional.
Ability to interpret and follow oral and written instructions, policies, guidelines and processing standards.
Ability to demonstrate strong organizational and problem-solving skills required.
Ability to demonstrate strong interpersonal relationship building skills.
Must be an effective team member.
Ability to prioritize and manage time effectively.
EOE Minorities/Females/Disabled/Protected Veterans
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC , Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Business Site US-GA-CALHOUN
Job ID 2020-45001
FLSA Status NonExempt
Job Group Operations