Mohawk Industries Customer Experience Compliance Specialist in CALHOUN, Georgia
Work cross functionally with Customer Financial Services, Sales, FP&A, Customer Service, Distribution Warehouse, Product, Sourcing, Development, Legal, etc. to ensure compliance requirements are communicated and executed to reduce/eliminate customer charge backs.
Independently analyze current VAS setup, DH and Supply Chain processes, charge back trends and historical data to identify potential areas for cost savings in order to hit annual compliance savings target
Partner with Sales to determine the right action plan based on the customer’s requirements and UA’s ability to fulfill these requirements
Manage and execute quarterly compliance analyses for top customers to Sales Teams, FP&A, CFS, and Customer Service presenting charge back details and overall customer profitability
Present special projects/initiatives in weekly War Room to Executive Team
Independently take action on various company reports including Dispute Management, VAS, Sales Order Detail, etc.
Provide detailed reports on current charge backs to accountable teams and work with these teams to implement action plans for reduction
Reporting in SAP & BW to ensure customer requirement setup is accurate and properly executed
Respond to internal and external inquiries regarding VAS, shipments, new initiatives, contractual allowances, etc.
Collaborate with multiple UA Teams to ensure accurate Routing/VAS setup to eliminate charge backs
Communicates Effectively – has clear, concise and organized written and oral communication skills.
Problem Solver – able to identify opportunities or issues and react quickly and effectively.
Analytical – identifies collects and researches data/issues and draws conclusions; demonstrates attention to detail.
Compliance Driven – readiness to investigate and research policy and procedures.
Takes Initiative – acts on opportunities to grow or improve the business.
Team Player – inspire and motivate others, work effectively with others to meet goals.
EOE Minorities/Females/Protected Veterans/Disabled
- Bachelor’s degree in Business or related field, and 2-3 years of progressively responsible related experience. OR Associates Degree with 3-5 years related experience. Or job experience equivalent.
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC , Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Job ID 2019-41257
FLSA Status Exempt
Job Group Compliance