Mohawk Industries Credit Analyst - Commercial in CALHOUN, Georgia
Maintain customer accounts and collects assigned delinquent accounts by telephone and/or written correspondence. Works with direct supervision, performs routine work; follows documented guidelines and processing standards to compare information and ensure compliance for processing, seeks advice and approval for non-routine issues
Uses pre-established guidelines and standard criteria to establishes credit limits up to $35,000 for customers, analyzes credit reports, financial records, and other available credit information to determine the credit worthiness of accounts, follows predetermines guidelines to authorize orders up to and valued at $35,000; establishes the customer database accounts and or prepares customer files and routes for data entry.
Establishes pre-approved credit lines and consistently reviews assigned accounts to determine status of accounts; follows documented guidelines and processing standards to identify,research account discrepancies for reconciliation,notify and collect on delinquent accounts.
Reviews delinquent accounts,verifies the accuracy and reason for delinquency. Performs the required steps to correct database discrepancies identified and/or confers with customers by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service or credit contract; works with the customer to resolve balances, due date discrepancies, correct database information and other related routine issues; applies processing guidelines to determine hold or release action on customer orders; works with senior team members to resolve more complex non-routine issues.
Prepares and mails form letters to customers, to communicate account status, to encourage payment of delinquent accounts and/or to collect related information. Calls customers who do not reply to letters.
Performs data entry to establish and maintain customer account database files; ensures all required information is processed promptly, accurately and in accordance with established guidelines.
Performs basic administrative task to maintain account information and complete required daily activity reporting
Provides support to team members as required.
High school graduate and 1 year related work experience; prior experience performing customer service duties a plus.
Basic knowledge of Credit and Collections terms, concepts and practices; knowledge of the departments operating and processing standards, guidelines and policies
Basic knowledge of the Company’s products, services, organizational and functional structure.
Basic computer skills that include Windows, Excel, Word, database, E-mail and other department specific software systems
Good oral, written and interpersonal communications skill, to effectively communicate via the telephone with internal and external customers; and ability to maintain professionalism and respond tactfully in a “customer friendly” manner
Ability to interpret and follow oral and written instructions, polices, guidelines and processing standards
Ability to perform basic math calculations
Ability to perform multiple tasks in an organized manner, with meticulous attention to detail, and accuracy; and the ability to meet deadlines.
EOE Minorities/Females/Protected Veterans/Disabled (EEO/AA M/F/D/V)
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC , Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Job ID 2019-42677
FLSA Status NonExempt
Job Group Customer Experience