Mohawk Industries Claims Training Specialist in CALHOUN, Georgia
Claims Training Specialist recommends and plans content, delivers, and maintains a variety of technical, operational / functional training and development services. Collaborates with supervisory team and other departments to identify, plan and administer training workshops that are driven by strategic performance needs of the organization. May act in a Sr. Claims Analyst capacity as needed
Responsible for the development and administration of training workshops that are driven by operational performance needs of the department. Develops and delivers, operational and/or on the job training modules which may include database user training classes. This includes but is not limited to needs assessment, design, development, delivery and evaluation of workshops. Analyzes employee feedback and performance data to measure, identify and eliminate performance gaps, develop relevant training material, identify audience and deliver appropriate training.
Consults with managers and individual employees on the current and emerging employee performance and development needs within their responsibility. Creatively develops and facilitates new programs as needed or researches, recommends and implements cost-effective developmental solutions as customer needs change.
Prepares, enhances, evaluates and schedules operations/management training. Develops teaching outline in conformance with selected instructional methods, utilizing knowledge of specified training needs and effectiveness of such training methods as individual coaching, group instruction, lectures, demonstrations, conferences, meetings, and workshops. Creates, designs and formats computerized product training; attends course work design meetings providing input on content and layout.
Follows up with managers to ensure quality. Provides field input to management.
Advises management on the necessary training materials that need to be purchased for corporate and subsidiary courses. Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids and reference works. Coordinates and maintains inventory.
Provides administrative support for the department’s training budget and company’s reimbursement programs.
Stays abreast of industry changes and “best practices”, and recommends to management non-Company training programs, including seminars and schools, that can be utilized in developing specialized skills.
Responsible for maintaining tracking systems and preparing reports.
Collaborates with team members to facilitate organizational changes by recommending processes and procedures enhancements to eliminate non-value-added activities.
Act as a subject matter expert for on-the-job training and may perform Sr. Claims Analyst duties in the absence of workforce, assisting the work team as requested by management.
Performs other department duties as required.
EOE Minorities/Females/Protected Veterans/Disabled
Bachelor’s degree with 2 years of professional training/education experience preferred; or minimum of 1 year of Claims experience with a total of 3 years specific job-related experience related to Claims, Customer Service, and training others.
Business, functional and/or operational experience in the area or field related to training.
Demonstrated skills in training needs analysis, program and curriculum development, training delivery and training evaluation methods
Experience with individual and group training delivery methods including written, online, action learning and distance learning
Strong knowledge of adult learning concepts and effective approaches for facilitating that learning; in-depth knowledge of competency identification and development methods.
Excellent oral, written, presentation and interpersonal communication skills to effectively interact with all levels of management, internal and external customers, and the ability to present information accurately and effectively to diverse audiences
Performs duties with independent judgment and decision making within the framework of the job. Pro-actively makes recommendations for change to supervisors and managers; utilizing feedback from employees, department metrics, and gaps witnessed firsthand.
Ability to communicate with others and influence without direct reporting relationship, using appropriate interpersonal styles and methods to condense information to meaningful and memorable training experiences
Strong interpersonal and consultative skills; ability to work in concert with others to accomplish objectives and goals; ability to build solid working relationships across department/groups; ability to gain agreement on issues and next steps from diverse audiences.
Strong project management skills; ability to formulate action plans and timelines and to execute those plans; ability to manage multiple initiatives simultaneously.
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC , Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Job ID 2019-41611
FLSA Status NonExempt
Job Group Customer Experience