Mohawk Industries Customer Service Rep II (Sunnyvale Planters Rd) in SUNNYVALE, Texas

Overview:

Dal-Tile is a subsidiary of Mohawk Industries and we are the largest manufacturer and distributor of ceramic tile in North America. We offer a full range of wall, floor, and mosaic tiles as well as a wide selection of natural stone products.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Company Match on 401k Employee Purchase Discount Tuition Reimbursement

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer committed to an inclusive workplace and a proud to be Drug Free.

(EOE MINORITIES / FEMALES / PROTECTED VETERANS / DISABLED)

Responsibilities:

  • Receives, investigates and responds to all customer inquiries regarding shipments, products and complaints.

  • Provides timely and accurate information to customers concerning orders, returns, shipments and products.

  • Processes customer orders/changes according to standard procedures.

  • Coordinates and obtains approval for same day shipments.

  • Calls customers when necessary to advise of shipment delays and/or other information pertaining to their order.

  • Provides timely feedback to supervisor regarding service failures or customer concerns.

  • Partners with sales and marketing to ship samples and meet and exceed customer’s service expectations.

  • Monitors equipment or processes and reports problems to supervisor.

  • Follows standard operating procedures.

  • Keeps area safe, clean and organized.

  • Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquires, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments. Uses computer systems such as ASI, JDE, and PC’s.

  • Addresses and resolves customer complaints (returns and order errors).

  • Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders.

  • May perform various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.

  • Produces daily sales reports.

  • May perform warehouse duties as required.

  • Maintains accurate and detailed records to keep in compliance with company policies and procedures.

  • Trains and provides assistance to CSR’s.

  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.

Qualifications:

Education and Knowledge:

High school diploma or equivalent experience.

Experience:

1-3 years previous customer service experience.

Competencies:

Excellent interpersonal and communication skills. Good listening skills. Ability to read and write in English. Excellent customer services skills. Ability to organize and manage multiple priorities. Must be a team player. Must be proficient in MS Word and Excel.

Other Pertinent Job Information:

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job ID 2017-32395

FLSA Status Hourly

Company DAL-TILE

Business Site US-TX-SUNNYVALE

Job Group ..